You'll NEVER hear any response from them or get your money back no matter how horrible the service was and how UNSAFE/UNHEALTHY the experience they had on the boat. They just make their money without any morality, and run away from the customers. ![]() I have tons of pictures and videos posted on their GOOGLE review if you want to see the horrible condition of the boat. It's been two weeks and there was NO reply, NO any follow up at all from them. We felt like we were cheated and it was very unsafe, unprofessional, unhealthy on the boat. Nothing / NO SERVICE was described the same as their website or advertisement. Thus, we contacted French Waterways after we were back to USA. He said yes, and then he quoted us $250 USD DOLLARS for a 50 minute drive!!!!!! It's RIDICULOUS. We asked the captain/owner of the boat Adrien Mouliise if any staff ( btw, they only have 3 staff on the boat: the captain, one cook and one server, that's it) can send us to the nearest clinic/hospital or at least some places where they have AC so my mother wouldn't have a heart attack. ![]() I had to take my mother out of the boat since she almost had a heart condition. There was NO emergency solution ( a clinic/hospital nearby, no doctor/physician on the boat) at all on this self-claimed " LUXURY CRUISE. We were forced to leave the boat 5 days earlier than planned since my mother was fainting on the boat due to their horrible boating condition. we couldn't even call emergency if something happened). It's been two weeks after our horrible trip on the boat ( with no AC when it's 40 celcius everyday, bugs everywhere, on the bed, in the room, on the food, no wi-fi/phone signal at all. DO NOT GET CHEATED BY THEM! There's NO customer service, NO reply at all after I and my family had such a super bad service and experience on their so called "cruise". BE CAREFUL WITH YOUR MONEY with this SCAM COMPANY especially if you're from outside of France because you'll NEVER get your money back even if you had the worst experience.
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